Tracepoint policy

Privacy policy

Last updated August 21, 2026

Data we process

Tracepoint processes account information, workspace activity, billing identifiers, device diagnostic archives, normalized analysis results, and generated reports to provide the service.

Sensitive diagnostic archives

Sysdiagnose archives can contain personal and device information. Archives remain private, are encrypted in transit and at rest, and are automatically deleted according to the workspace retention policy. The default is seven days.

Tenant isolation

Device identifiers are encrypted and transformed with a workspace-specific keyed hash. We do not correlate devices between customer workspaces.

Your controls

Workspace owners can export account records, change retention settings, delete raw archives, and request account deletion. Audit records needed for security and legal obligations may be retained for a limited period.

Service providers

Configured identity, storage, email, payment, and analysis providers process only the information required for their role and are governed by operator agreements.

Contact

Privacy contact details are supplied by the service operator before production launch.